The state department of Department of Commerce and Consumer Affairs' (DCCA) Office of Consumer Protection (OCP) has announced that consumers affected by a multi-state settlement last month with Lender Processing Services Inc. (LPS) and its subsidiaries, LPS Default Solutions and DocX, can now begin making calls regarding their cases.
Hawai'i joined 44 other states and the District of Columbia in reaching a $120 million multi-state settlement. The proposed agreement resolves allegations that the Jacksonville, Fla.-based company, which primarily provides technological support to banks and mortgage loan servicers, "robo-signed" documents and engaged in other improper conduct related to mortgage loan default servicing.
The judgment requires LPS and its subsidiaries to reform its business practices and, if necessary, to correct documents it executed to assist the homeowner. LPS clients can call toll-free (866) 854-8935 for questions about document execution. For questions about LPS field services, consumers can call (800) 767-8674 toll-free.